Website privacy statement

What this website collects: nothing

The Still Care website does not collect personal information about its visitors. Specifically, it has:

• no contact, enquiry or referral forms — we ask you to phone or email us instead;
• no accounts, logins or newsletter sign-ups;
• no cookies set by us, and no local storage used to identify you;
• no analytics, advertising or tracking tools of any kind;
• no embedded third-party content such as maps, videos or social media feeds;
• fonts and images served from this website itself, so loading a page sends no request to Google or any other third party.

Hosting and server logs

Like almost every website, ours is served by a hosting provider whose servers may automatically record standard technical information when a page is requested — typically the IP address, browser type, date and time, and the page requested. These logs exist for security and to keep the site running. We do not combine them with any other information or use them to identify individual visitors, and the hosting provider's own privacy policy governs how long they are kept.

When you phone or email us

The only personal information we receive from you is what you choose to tell us when you call or write. We use it to answer your enquiry and, if you decide to go ahead, to arrange support.

• Keep your first conversation general. You do not need to share an NDIS number, date of birth or health information to ask about our services.
• If you are enquiring on behalf of someone else, please make sure you have their permission — or the authority to act for them — before sharing their details.
• Before we collect anything for intake, we will explain what we need, why we need it, how it will be stored, who it may be shared with, and we will ask for consent.

The laws that apply

As an Australian disability support provider we handle personal and health information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and — in Victoria, where we operate — the Health Records Act 2001 (Vic) and the Health Privacy Principles. Our NDIS obligations, including the NDIS Code of Conduct, add further duties of confidentiality.

If you are contacting us from New Zealand, we apply the same standards to your information as the Privacy Act 2020 (NZ) and its Information Privacy Principles require.

Links to other websites

Where this site links to another organisation — for example a regulator — that organisation's own privacy policy applies once you leave our pages. Our links are set so that your browser does not tell the other site which page you came from.

Access, correction and complaints

You can ask what information we hold about you, ask us to correct it, or raise a concern about how it has been handled by contacting us. We will respond as quickly as we can. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner; for health information in Victoria, the Health Complaints Commissioner; or, in New Zealand, the Office of the Privacy Commissioner.

Changes to this statement

This statement was last updated on 12 November 2026. If this website ever starts collecting information — for example by adding an online enquiry form — we will update this page first and say clearly what is collected, why, and how it is handled.